Contact Us

Have a question? If we can't answer it for you right away in our common FAQ's below, fill in the contact form and we'll be in touch ASAP.

When will my order arrive?
Shipping times are generally 3-4 working days. Please allow an extra 1-2 working days for Rural delivery.This isn't a hard and fast rule as your bike may take extra time if:
- your bike has to be ordered from our suppliers. During Peak Season, Delivery can take up to 5 Working Days
- you have any special requests in regards to parts being put on bikes or taken off eg. customising handle bars etc
- you have a bike with a dropper post or full suspension, as it may take longer to set up
Only part of my order has arrived?
To ensure we can give you the best possible prices, many of our products are shipped to you from our different warehouse locations. This means that your order may arrive in separate parcels. If you have not received your full order within 7 working days, please contact us on 0800 424 537 ext 2329.
My order hasn't arrived yet?
If your order hasn't turned up within the expected delivery time frame, we recommend calling the courier company on the tracking details emailed to you. If you're still having trouble, please give us a call on 0800 424 537 extension 2329.
Can I pick up my order (Click & Collect) from one of your stores?
You sure can! All bikes ordered through our click and collect service will be fully assembled and tuned, so you can get riding right away. Just choose the Click + Collect option at checkout and your nearest store. Please note that stock may need to be sent to your store from our Warehouse - we will let you know when your order is ready to be collected. See our Click & Collect FAQs below.
Do you offer International Delivery?
Yes. Please see our international delivery page here.
How do I apply for finance?
Click here to apply or click the finance this button on any bike product offering interest free terms.
Who does Evo Cycles use for finance?
We offer finance through Qcard, Finance Now and Gem Visa or Gem CreditLine.
What are the terms on interest free finance?
Terms vary for each individual Finance contract. See here for more details on Finance.
Is the item I purchased covered by warranty?
Evo Cycles is proud to be official stockists of all our brands - you won't find parallel imported goods here. Our typical manufacturers' warranties are a year or more, with some even offering lifetime warranties. Please call us to enquire about a specific item or check out the manufacturers website.
Can I return my order if I need to?
Please check out our Policies page for conditions. Returns can be couriered to us, or dropped in to our Hamilton store at 97 Kent Street, Frankton, Hamilton.
The product I'd like to purchase is out of stock - will you be getting more in?
We'll always try our best to get something in for you, even if it is out of stock on our website. Please email us here and include a link to the product you are interested in.
I've made a mistake on my order. Can I change it?
Please call us immediately on 0800 424 537 ext 2329.
I've received my order and it is incorrect or damaged.
Please call us immediately on 0800 424 537 ext 2329.