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Returns & Warranties Policies - Evo Cycles

Please note these policies apply to Evolution Cycles Online Ltd only (evolutioncycles.co.nz).

  • Warranties and Exchanges Please note the following Evolution Cycles Online Ltd policy regarding warranty, return or exchange of goods. The Consumer Guarantee Act and Fair Trading Act provide the basis for Evolution Cycles Online Ltds returns policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective.
  • Consumer Guarantees Act 1993 The Consumer Guarantee Act sets out minimum standards for goods sold by Evolution Cycles Online Ltd. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
  • Fair Trading Act 1986 The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
  1. Warranties All goods supplied by Evolution Cycles Online Ltd are covered by the normal manufacturers' warranty.
    1. If an item has failed prematurely please follow our Warranties, Returns and Exchanges procedure (see 3.0), giving us details of the product and fault.
    2. Please note that certain products need to be returned to our suppliers, for inspection and possible repair, before a credit can be issued.
    3. Goods are subject to the manufacturers' warranties. We will pass on the benefit of those warranties to you, without being directly liable to you under any warranty.
    4. Where goods are subject to warranty, you are responsible for returning them to us or the manufacturer (as provided by the warranty) . If the goods provided to you are faulty we will refund you the delivery charges on proof of incurred costs. Please feel free to contact us in the first instance to make use of our subsidized freight services to keep your costs down in the event of the product not being covered under warranty.
    5. Any warranty may be voided by damage to or misuse of the product, or problems caused by inadequate packaging or storage.
    6. For health and safety reasons we request all used clothing to be washed prior to returning back to us. Failure to do this will result in us having to send them back to you, as we will be unable to inspect these goods.
    7. Proof of purchase is required. We will confirm through our systems that we have sold you the product(s) prior to return.
  2. Returns and Exchanges
    1. Please note we will not accept returns for any non-faulty item that has been used, and/or had tags removed. We strongly advise all customers to check goods thoroughly upon delivery before removing any attached tags.
    2. There is no return or exchange on sale items. 
    3. Please note that Special Orders from overseas suppliers are unable to be returned. 
    4. Choose carefully as we do not refund if you change your mind. If the goods are faulty we will meet our obligations under the Consumer Guarantees Act. "
    5. Evolution Cycles Online does not accept returns due to normal wear and tear on used items.
    6. Wrong Sizes or Not the Right Part
      1. Please make sure you contact us first on (07) 847 2329 or email us.
        1. If you ordered clothing or footwear is the wrong size please send it back to us within 10 days of receipt and we'll happily exchange it for another one in the correct size (if available) or another product of the same value. Shipping charges will apply - please call for details.
        2. If you ordered a part for your bicycle without consultation from us, we can exchange the part provided that you pay for the freight to return the incorrect part.
        3. If you ordered a bicycle
          1. And called us, emailed us, or messaged us via live chat to determine your size first we will happily exchange for a different size provided it is in stock and available, at no additional charge.
          2. without speaking to or emailing with one of us to determine your size first - we can exchange the bike provided that you pay for the freight to return the incorrect size, and the cost of freighting the replacement bicycle size (provided it is in stock and available)
      2. Please note a restocking fee may apply.
      3. Please note, products returned or exchanged must be in a brand new condition with packaging intact and all labels returned with the item(s).
      4. The cost of freight, both for returning the item and sending any replacement, will be the responsibility of the customer. We recommend you use tracked delivery or registered post to return items so as to cover yourself against loss.
      5. Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
      6. If we receive your return in a condition which we feel is not fit for exchange or refund we shall get in touch with you to discuss next steps. Evolution Cycles Online Ltd reserves the right to refuse a return or exchange for any item sent back in a condition where the item has been used or damaged.
      7. In the event of an exchange, items are subject to product availability.
      8. Exchanged items can only be dispatched after the returned goods have been received (within 7 days) and undergone a quality control check.
    7. Damaged Goods
      1. If the goods are not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
      2. Please note that:
        • (a) We will always quality check items before they leave Evolution Cycles Online Ltd
        • (b) Please check the goods on arrival before signing for them and to bring it to the attention of the courier company at time of delivery if they are damaged.
        • (c) If at all possible please take a photo of the damage too.
      3. If your order arrives in damaged condition please phone us within 3 days on (07) 847 2328 so we can follow up promptly with the courier company.
      4. We will contact the courier company to arrange a pickup of the damaged goods and send you a replacement.
      5. Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
    8. Faulty or Defective Goods
      1. If your ordered item is found to be faulty or defective please see the warranties information contained in 1.0.
      2. If the goods are faulty or not of acceptable quality we will meet our obligations under the Consumer Guarantees Act.
      3. Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
  3. Process for Warranties, Returns and Exchanges For all Warranties, Returns and Exchanges please follow the following steps:
    1. Read the Warranties, Returns and Exchanges policy to check your warranty, returns or exchange is valid. If you have any questions please contact our Customer Service department on (07) 847 2329, or email us.
    2. Using reasonable, protective packaging, return the item(s) to us by insured, traceable courier or return them in person to our Hamilton retail shop at 97 Kent Street, Frankton, Hamilton.
    3. Warranty and Returns do not cover:
      1. Incorrect assembly, misuse, abuse or use of a product for which it was not designed.
      2. Neglect and careless storage.
      3. Unauthorised repairs due to time constraints "missing an event".
    4. Please note: cash on delivery couriers will not be accepted.
    5. Proof of purchase is required. We will confirm through our systems that we have sold you the product(s) prior to return.
    6. Please note, any products that are being exchanged must be in a resalable condition with packaging intact and all labels returned with the item.
    7. Please keep a record of your courier order details until you have received your replacement, credit or refund. We recommend you use recorded delivery or registered post to return items so as to cover yourself against loss.
    8. We aim to process all returns on the day they arrive with us, however this is not always possible. Your return will be dealt with within 2 working days.
    9. Where a refund is approved, we will credit the card we have on file for you. This may take up to 10 working days to appear as cleared funds.
    10. Where you are eligible for a refund or exchange, the issuing of credit notes provides an alternative to a refund or exchange if the consumer would like to choose this option. These credit notes can be used to purchase anything from the Evolution Cycles Online Ltd online store (evolutioncycles.co.nz) or any of our retail stores.
    If you have any questions regarding our return policies, please contact our Customer Service Department on (07) 847 2329, or email us.
  4. Interest Free Terms & Conditions
    1. Any offering of interest free terms will apply only to selected items. Where interest free offers state "up to" it is at Evolution Cycles Online Ltd and its employees discretion as to which items the interest free offering will apply. Please contact us directly to see which products have the interest free offer.
    2. If no specific interest rate is advertised or items are excluded from the interest free promotion, the standard interest free term offered by Qcard, Gem Visa or Gem CreditLine will apply, along with any applicable conditions.
    3. Terms vary for each individual Finance contract as determined by the finance companies, however you can check out the general Q Card Terms and Conditions here or the general Gem Visa and Gem CreditLine Terms here.